Frequently Asked Questions
Everything you need to know about your beauty journey with Simabrand.
Are Simabrand products cruelty-free?
Yes, we are committed to ethical beauty. All Simabrand products are 100% cruelty-free and never tested on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Do you offer international shipping?
Yes, Simabrand ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your beauty products suitable for sensitive skin?
Most of our products are formulated to be gentle; however, we always recommend checking the ingredient list on the product page and performing a patch test before full application.